Order & Shipping FAQs

1. When will I be charged for my order?

You will be charged as soon as your order is placed. If paying via a method like PayPal or afterpay, the charge will process immediately or according to your payment provider’s terms.

2. How soon will my item(s) ship?

Most orders ship within 1–3 business days (excluding weekends/holidays). During high-demand periods, processing may take slightly longer.

3. Will I receive a tracking number?

Yes! Once your order ships, you’ll receive a confirmation email with a tracking number and a link to monitor your package.

4. How can I get updates on my order?

• Check your email (including spam/junk folders) for shipping confirmations.

• Log in to your account (if you created one) for order status.

• Contact us at support@solarflaresgenerator.com with your order number for assistance.

5. What if my item arrives damaged?

We’re sorry to hear that! Please contact us within 48 hours of delivery at support@solarflaresgenerator.com with:

• Photos of the damaged item(s)

• Your order number
  We’ll arrange a replacement or refund.

6. What if I don’t like my purchase?

We offer [X]-day returns/exchanges for unused items in original packaging.

• Start a return by emailing support@solarflaresgenerator.com your order number.

• Return shipping costs may apply unless the item was faulty.

For more details, see our full Shipping Policy &Returns Policy.