State the time window customers have to modify a draft or placed order before it ships
Give clear instructions on documenting transit damage and contacting support immediately
Explain that large setups are often split into multiple heavy boxes that may arrive on different days
Provide a step-by-step guide or the link/email needed to request a return shipping label
Outline the process for submitting a claim, including providing proof of purchase and diagnostic details
State the exact duration of the warranty—e.g., 2 years, 3 years, or 5 years
Address specific technical compatibility requirements for sensitive electronic devices or specialized medical equipment like CPAP machines
Explain if the system supports expansion batteries or extra daisy-chained solar panels .
Confirm that, unlike gas generators, solar generators produce zero emissions and are completely safe for indoor use
Provide tips on optimal storage temperatures and recommended charge cycles—e.g., keeping it charged to 80% when stored long-term
Yes, all our premium frames and smart solar eyewear come with a 1-year limited manufacturer warranty. This covers any defects in materials or craftsmanship.
The warranty does not cover accidental damage, scratches made to the lenses after delivery, normal wear and tear, or damage caused by improper storage and handling (such as folding the lenses or leaving them exposed to sharp objects).
Once your return is received and inspected to ensure the solar filters are undamaged, we will process your refund. The credit will automatically be applied to your original payment method within 7–10 business days.
To start a return, email us at support@solarflaresgenerator.com with your order number and reason for return. We will provide you with a return authorization and instructions on where to send your package.
We want you to be fully satisfied with your purchase. You can return any unused item in its original packaging within 14 days of delivery for a full refund. Due to safety regulations, we cannot accept returns on solar viewing items that have been opened, scratched, or used.
Yes, we provide bulk pricing tiers for educational institutions, astronomy clubs, and corporate events. Please reach out to our team via the contact form or email us with your required quantities for a customized quote.
As soon as your order ships, you will receive a confirmation email containing a tracking link. You can use this link to follow your package’s journey in real-time.
We highly recommend selecting Expedited Shipping if an astronomical event is less than 10 days away. While we process orders within 24–48 hours, we advise ordering well in advance to avoid any carrier delays during high-demand eclipse seasons.
If you need to make changes or cancel your order, please contact our support team at support@solarflaresgenerator.com within 2 hours of placing it. Because we process orders quickly to ensure timely delivery for upcoming solar events, we cannot guarantee changes after this window.
Yes, we ship worldwide. International delivery times typically range from 7 to 14 business days, depending on local customs processing. Please note that customs duties or import taxes are the responsibility of the customer.
Our return process is quick and simple. Check details here.
List common household devices, appliances, or outdoor gear it can support
Briefly describe how solar panels collect energy, store it in the battery, and convert it to power electronics
Explain that it's a portable solar power station/generator, clarifying that the name is a brand/product title and not related to actual solar flares
