Shipping Policy
Shipping & Delivery Time and Costs
- We offer complimentary shipping via FedEx Ground.
2. Orders placed Mon-Fri by 1 pm EST are typically shipped the same day.
3. We will email you the tracking information for your shipment once your order leaves our warehouse.
4. If you would like your purchase shipped via 1-3 days expedite, please select this option during checkout. An additional fee will be added to your purchase total.
5. For all orders containing monogrammed items, please allow 5-7 days additional ship time. All monogrammed items are final sale and cannot be returned or exchanged. - For Pulsar Products
TERMS FREIGHT: All PRICES FOB WAREHOUSE WARRANTY: ALL PRODUCTS COVERED BY 1-YEAR PARTS AND LABOR WARRANTY GENERATORS: 3-YEAR LIMITED WARRANTY | 1st YEAR PARTS AND LABOR, 2nd AND 3rd YEAR PARTS ONLY LAWN & GARDEN: 2-YEAR LIMITED WARRANTY | 1st YEAR PARTS AND LABOR, 2nd YEAR PARTS ONLY POWER TOOLS: 3-YEAR EXCHANGE WARRANTY GAS-POWERED PRESSURE WASHERS: 2-YEAR LIMITED WARRANTY | 1st YEAR PARTS AND LABOR, 2nd YEAR PARTS ONLY ELECTRIC PRESSURE WASHERS: 1st YEAR PARTS AND LABOR, 2nd YEAR PARTS ONLY AIR COMPRESSORS: 1st YEAR PARTS AND LABOR, 2nd YEAR PARTS ONLY
Customs & Duties
1. You will be charged the quoted amount at the time of checkout. VAT and Duties are not charged to you upon delivery.
Return & Exchange Policies
1. For a wireless speaker, it may be returned within 30 days of purchase for a full refund.
2. All products purchased from our website, except for our wireless speaker, may be returned within 30 days of purchase for a full refund.
3. To initiate such a return please contact us at info@stepupcoffeelove.com. Please include your product's serial number and full return shipping address in your message to us, and we will issue a returns authorization and send you a prepaid shipping label for return shipment in the original packaging.
4. To return the speaker, SolarFlares Generators will provide specific packing instructions as well as new packaging should the original packaging no longer be available.
5. This returns policy is also valid for our accessories products, with the restriction that ear pads and cables purchased as accessories can only be returned if they have not been used.
6. Products purchased from one of our authorized resellers will follow the reseller's returns policy. SolarFlares Generators does not accept returns or exchanges of SolarFlares Generators products purchased from other retailers.
7. Furthermore, we do not accept returns or deliveries without a valid returns authorization from our customer service desk at support@solarflaresgenerator.com.
8. Refund is paid within 5 business days of our receiving and approving your returned item. Refunds are in the form of original payment. We do not refund overnight shipping or gift wrapping charges.
